Ways to Engage Your Patient:
PATIENT REACTIVATION
Consistency is Key for Successful Patient Reactivation
Reactivating patients can be a time-consuming process that requires a lot of effort and repetitive contact attempts. That’s why our system will help you communicate with your inactivate patients consistently and remind them of the importance of preventive oral care.
Our solution, EngageB, is designed to automatically send periodic customizable messages to your inactive patients at intervals that you define. This will free up your team’s time and allow them to focus on tasks that require a human touch.
TOP 4 WAYS
Reactivating Your Patients With EngageB
EngageB allows you to send customized messages through intelligent autonomation to your inactive patients. Those customized messages can range from a survey, to educational materials such as links to a blog or article, to simple personalized messages from your clinic. Oral health education on top of stressing the importance of disease prevention, is imperative to ensure all your patients are able to achieve optimal oral health.
Having consistent communication with your patients means they are more likely to engage with your content, which in many cases leads to booked appointments and keeps your list of inactive patients down to a minimum. Our automation allows you to achieve this with minimal man hours.
1. DIGITAL MARKETING
Utilize your Digital Marketing capabilities through EngageB to reactivate patients:
- Send in-house promotions to inactivate patients as an incentive for them to come in for a cleaning.
- Make inactive patients aware of new dental services that you offer, or improvements that took place in your clinic recently (for example: renovations, equipment upgrades, etc.).
2. PATIENT EDUCATION
Educate patients by sending them an email and SMS with important oral health resources on the importance of coming in regularly for a cleaning. The education you provide your patients will help them to better understand what the impact of missing their cleaning appointments does to their oral health, and how their oral health is directly connected to their overall health.
Learn about the benefits of using digital communication for Patient Reactivation.
3. 2-WAY-TEXTING
EngageB gives you the option to have a live SMS conversation with your patients, anytime:
- You can directly text your inactive patients using our live 2-Way-Texting feature to engage in a conversation about coming in for a cleaning to maintain their oral health.
- By using our automation system to send messages or educational materials to your inactive patients, our 2-Way-Texting feature opens the door for your patients to reply and text your office anytime with any questions they have. This type of patient engagement can easily lead to booking a cleaning or treatment.
4. ONLINE SURVEYS
Get to know your inactive patients’ thoughts and needs by sending them Online Surveys that help them voice their opinions, clinic experiences, and preferences:
- When a patient becomes inactive in your database, have EngageB send an automatic survey asking why they haven’t come back; understanding your patients’ thoughts and feedback will help you to better serve them.
- As a proactive way to steer many patients away from becoming inactive in the first place, you can send your patients a survey after each appointment as part of the automation.
1. DIGITAL MARKETING
Utilize your Digital Marketing capabilities through EngageB to reactivate patients:
- Send in-house promotions to inactivate patients as an incentive for them to come in for a cleaning.
- Make inactive patients aware of new dental services that you offer, or improvements that took place in your clinic recently (for example: renovations, equipment upgrades, etc.).
2. PATIENT EDUCATION
Educate patients by sending them an email and SMS with important oral health resources on the importance of coming in regularly for a cleaning. The education you provide your patients will help them to better understand what the impact of missing their cleaning appointments does to their oral health, and how their oral health is directly connected to their overall health.
Learn about the benefits of using digital communication for Patient Reactivation.
3. 2-WAY-TEXTING
EngageB gives you the option to have a live SMS conversation with your patients, anytime:
- You can directly text your inactive patients using our live 2-Way-Texting feature to engage in a conversation about coming in for a cleaning to maintain their oral health.
- By using our automation system to send messages or educational materials to your inactive patients, our 2-Way-Texting feature opens the door for your patients to reply and text your office anytime with any questions they have. This type of patient engagement can easily lead to booking a cleaning or treatment.
4. ONLINE SURVEYS
Get to know your inactive patients’ thoughts and needs by sending them Online Surveys that help them voice their opinions, clinic experiences, and preferences:
- When a patient becomes inactive in your database, have EngageB send an automatic survey asking why they haven’t come back; understanding your patients’ thoughts and feedback will help you to better serve them.
- As a proactive way to steer many patients away from becoming inactive in the first place, you can send your patients a survey after each appointment as part of the automation.
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